PROS Premium Fare Finder Map

Helping travelers fall in love with trip planning again

Role

UX Design Intern

Team

2 PMs

1 Developer

1 Researcher

2 Designers

Time

10 weeks

Overview

Context

I travel a lot, so I know that feeling when you're buzzing with excitement about a trip—until reality kicks in and you realize there's so much to figure out. Starting with flights.

That's where the PROS Fare Finder Map comes in. It's that interactive map you see on airline websites when you want to explore destinations and compare prices visually. Airlines use it to show off their routes, travelers use it to discover options when they're flexible about where to go. It should be the fun part—where you get lost exploring possibilities and dreaming about your next adventure.

But then we started hearing from users, and something wasn't working:

'I can't tell if this is a direct flight or if I need connections.'

'I see prices, but I don't understand what I'm getting.'

'I want to explore destinations, but this is just frustrating.'

Their feedback hit home because I'd felt the exact same way.

So we decided to fix it. How could we make fare exploration feel intuitive instead of frustrating?

Result

We redesigned the whole interface. Now users can instantly see direct vs. connecting flights, get pricing details on the map itself, and navigate without confusion. The new experience launches soon—hopefully making trip planning feel like the adventure it should be.

This project is under NDA - full case study available by request
Contact johanna.huarachi@cca.edu for access

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