TLDR
Overview
I redesigned Farefinder, a consumer flight-search tool that travelers found confusing and difficult to use. As a UX Design Intern at PROS, I synthesized research from 5 usability tests, identified critical navigation issues affecting 60% of users, and co-led the design exploration that resulted in a validated prototype and roadmap for the December 2025 launch. The final solution balanced traveler needs for simplicity with airline partner requirements for promotional features.
PROBELM
RESEARCH
Key insights about the flight search experience
SOLUTION
Redesign the flight-search experience with persistent navigation, geographic context, and scannable information.
NEXT STEPS
We validated with the airline partner and prepared for launch
We presented Option C to a key airline partner. They confirmed it as the chosen direction and identified opportunities: filters for promotional fares and spaces to highlight routes. Since I couldn't implement these features before my internship ended, I created a roadmap for the team for the December 2025 launch.
LEARNINGS
Key Takeaways
Get decisions with Prototypes.
When stuck on layouts, I built all three options. Seeing them side-by-side led to a clear path.
Solve at the Root
Analysis revealed 60% of issues came from one missing context. Fixing it cleared a dozen surface problems.
Own the Handoff from Day One.
Knowing my time was limited, I documented a clear roadmap so the team could succeed without me.
WHAT ELSE I DID
Revenue Management AI Platform
I also contributed to foundational design work for PROS's Revenue Management AI platform. Post-COVID, 40-50% of airline analysts were now inexperienced newcomers, but the platform was built for veterans. I worked with the UX team to design AI features that guide new analysts without disrupting expert workflows.
